Important Differences Between Audience Response Services (ARS) Providers

Audience Response Systems are a great tool for a variety of events but there are important differences between the equipment that is used and the companies that provide you service.

A few simple questions can save you both aggravation and money. To help ensure you encounter no surprises with your ARS company, keep this check list close at hand.

For a printer friendly PDF version of the checklist

Does the ARS Provider use trained, dependable full-time year-round staff?

Many providers use a loose web of freelancers or contractors that vary in experience and dependability. For reliability, choose the best ARS system provider who can assign your task to expert staff members.

Are you being offered field-tested equipment or the latest low cost gizmo?

Avoid being an unfortunate beta test for unproven products. When your reputation is on the line, choose the best interactive audience response system that has a successful track record and is easy to handle.

Will I be charged for anything not listed on the quote?

Always ask if there is a chance of "incidental charges" and why. When budgeting is important, you don't want the lure of a low quote to turn into the nightmare of hidden charges. Ask what constitutes overtime and be detailed about equipment expenses.

Can you create the show you want or do you have to alter your approach based on limited provider capabilities?

Many times great show ideas become mediocre because the programming capabilities of the provider are far too limited. Always expect your provider to rise to your level of expectation.

Can the ARS Provider quickly give you the names of recognizable satisfied customers and prove a history of success?

Many providers come and go, but the companies that consistently perform at a high standard of customer service and continuously meet or exceed the expectations of their customers thrive. Avoid the hearsay between competitors and check a provider's track-record from their actual customers.